As it applies to business today, especially in the 2014 retail environment, lessons abound.
The article clearly addresses the importance of all the players having a part in management decisions – management, staff – and, especially the customer – after all they are the ultimate employers.
In this sales driven retail environment, let’s make sure that everyone has a say in the process. Buy-in is key, goals for the sake of goals, or for the sake of meeting a pie in the sky number, don’t help anyone. Rewards, participation and communication are the keys to a successful sales environment. Let managers manage – they know their staff better than anybody. Give Customer Service staff the authority to help their Customers - they know their Customers better than anybody – and make sure EVERYONE shares in the success,